20 years ago, the Original Apocalypse - the dotcom crash of 2000 - wiped out 90% of the value of most public tech… https://t.co/A3CtV5E4hC

A thread of interesting thought provoking ideas by Kunal Shah (@kunalb11): 1/ Any subscription product that’s abo… https://t.co/90Jp2R5Cto

The hardest part of doing customer research is knowing who the customer is. I learned this the hard way. <thread>