Sometimes, great discoveries aren't about finding something no one has seen before -- but about finding a different… https://t.co/geS6Ggmw1q

Long before Airbnb was estimated to be worth $18 billion, they faced continuous rejection at a $1.5M valuation. 7… https://t.co/7JtUKHKiEE

The hardest part of doing customer research is knowing who the customer is. I learned this the hard way. <thread>