The hardest part of doing customer research is knowing who the customer is. I learned this the hard way. &lt;thread&gt;

@banglani

20 years ago, the Original Apocalypse - the dotcom crash of 2000 - wiped out 90% of the value of most public tech… https://t.co/A3CtV5E4hC

Jeff Fluhr

19th May

One of the brightest minds in Twitter belongs to @shl. Sahil is a master of product building and value creation.… https://t.co/kjzj3OqPtc

E.D. Ortiz 🧠🛒💰

16th Jul

Tobi Lutke (@tobi) is the CEO of Shopify He's one of my favorite CLEAR thinkers I spent some time in lockdown go… https://t.co/7HvLWcszb7

George Mack

19th May